Managed Services Agreementwith expert lawyers

A Managed Services Agreement sets out the terms on which a technology service provider provides managed technology services to a client.

It usually covers important matters such as service levels, response times, termination, liability limits, support tiers and confidentiality.

A Managed Services Agreement typically includes clauses about service levels, including agreed response times for issues handled by the Managed IT Service Provider. It may also include more IT-specific clauses, such as hosting, acceptance testing and bug fixes.

Other common clauses cover payment and late payment, scope of services, liability protections, intellectual property, ownership, confidentiality, term, and termination.

We handle everything by phone, email and video call, so you never need to visit an office. Once you request a quote, one of our legally trained consultants will get back to you within one business day with a fixed-fee proposal. If you accept, we will pair you with a specialist lawyer who will guide you through the process. All documents are delivered digitally, and you can communicate with your lawyer in the way that suits you best. It is the same quality legal advice you would get from a traditional firm, just without the commute, hourly billing surprises or the formality.

Our law firm operates fully online, so we can help you wherever you are in Australia. We work from The Commons Central, a co-working space in Chippendale, Sydney, but our lawyers also work flexibly across various locations.